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I tried to FTP in my files and could not gain access?

Ensure your FTP software was attempting to access your file server using the following method:

Be sure FTP to the following Address, not ftp.yourdomain.com, but yourdomain.com

Be sure your username is spelled exactly as you originally requested it.

Be sure your password is entered exactly. Plus it is cAsE sEnSiTiVe for added security.

If all are correct and access is not provided - contact our Client Support Department.



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